Tuesday, 12 November 2013

Getting emotional about Christmas with John Lewis

I've never been to John Lewis. I had never actually even heard of it until today. But every fiber in my being is telling me I should shop there – and it’s because of their new ad.


The £7 million ad shows the loving story of a hare not wanting his bear friend to miss out on Christmas this year, and was debuted during an entire ad break in Britain’s X-Factor. But does high-budget equal success?

Not knowing much about John Lewis, I did a quick search. Like many retail stores around the world, Christmas is like…well…like Christmas, and they go all out to try to convert even the most stoic to believe in the magic of giving. Known for their high-budget adaptations of traditional songs, every year John Lewis adverts have topped millions of views on YouTube. And this year’s is looking to do the same.

Emotions aside, I think this has ticked all the boxes. Although it may seem a little cliché – nostalgia, friendship, glowing saturated hues – I think certain conventions just don’t get old when it comes to Christmas. Some classics are classics for a reason. Could #bearandhare be to John Lewis what Santa Claus is to Coca-Cola?

Hongi  Luo

Wednesday, 6 November 2013

Make your resume exceptional

With the final Master of Marketing course wrapping up last week, many students have already begun looking for job opportunities. Some have even sought out short- term professional experience opportunities to undertake during the study break period. To speed up the process, we spoke to the Careers and Employability Office at the University of Sydney Business School who gave us some useful tips on how to effectively navigate the job application process.

We start this series of posts with tips for resumes
Your resume is your marketing tool to an employer.  They will use it to determine if you have the potential to do the job and want to further explore this potential at an interview.   Your task is to ensure that your resume presents you in the best possible light and provides information that convinces the employer that you can do the job.  Therefore it should focus on the skills set needed to for the advertised role – this skills set is often described as the selection criteria.


So how can you focus your resume? 

Don’t use the same resume for every job, highlight information most relevant to the selection criteria.

Under each job heading when you record your duties, record the most relevant duties (to the job you are applying for) first.  Use active verbs to start the sentences that highlight your duties.

Make sure your resume is achievement oriented – highlight academic achievements and work based achievements.  These could include positions of leadership, prizes, awards, promotions, additional responsibilities, targets met or exceeded etc.  The achievements could be included under each job you have held or recorded as an Achievement Summary

Include a skills section that directly addresses the selection criteria. Don’t rely on a simple dot point list – state the skill and then provide evidence to demonstrate where you have developed or enhanced the skills. For example:


Special Events Coordination - Initiated several local and regional promotions. This involved extensive research, planning, negotiation of sponsorship, liaison with police, councils, community service groups, volunteers, sponsors and media. Organised production of leaflets and promotional material and distributed and directed operations on the day. Responsible for budget and the financial success of events.

Employers will spend a very short period of time scanning your resume looking for relevant information.  An often quoted figure is that they will spend no more than 30 seconds –although one recent report says only 6 seconds! Therefore you need to make it reader friendly, with clearly defined headings, and dot points instead of long blocks of text.

Many large companies and government departments use online applications and some will not require a resume so you may not need to send one for every job you apply to.  Read the instructions carefully before you attach your cover letter.

Online applications
Think about this simple equation:

Your strengths and skills + the skills and behaviours the job requires = A MATCH!

Online application forms are designed to see if you have the motivation, the necessary insight and the personal effectiveness to make the right impact as a graduate in that organisation.   

Follow these top 5 tips and ensure your application form makes it through to the next round.


PREPARE! – all the clues are right in front of you.
Research and analyse the company, its goals and values, the graduate stream that you are applying for.   All the clues you need to complete your online application form are there on the company literature, annual reports and website.  Attend employer sessions on campus and use every opportunity to network through careers fairs and campus events.

WHY THEM?  - what is it about THAT organisation that stands out?
Don’t proceed to tell the employer why you want to work for them by stating the obvious. Banks already know if they are in the top 4 in the country. You need to differentiate more on why they are your employer of choice, by the values they hold, the graduate programme they offer, the opportunity for exposure to key influencers and mentors in your profession.

If you need anymore information, visit the Careers Office


WHY YOU? - be clear about your skills and value.
Approach the application with a clear idea of your strengths and skills and your career aspirations. Draw out how this organisation will play to your strengths and enhance your career prospects. You need to be aware that every question they are asking on the application is a chance for you to market yourself well. Have you really understood the role that you are applying to and what you will be asked to do as a new graduate? Within a couple of weeks, you’ll be working with your own clients and solving problems that you might not know anything about!  Resilience, the ability to ask the right questions, the confidence to take the lead, the professionalism to deal with the situation. 

WHY NOT? – give them a reason to say yes!
Try to steer away from bland, vanilla statements that don’t really get to the heart of the question. Really THINK what behaviour or skill they are trying to elicit from the question. Be specific, be focused and drill down to a deeper level to describe your behaviours and prove why you should get the job.

For more information and help on how to complete resumes and application forms, please visit our website for more information.


Susan Smith
Careers Services Manager – Education, Careers and Employability Office, The University of Sydney Business School

Monday, 4 November 2013

Breaking News! Don’t Miss ‘Marketing innovation in the Digital Age’


Don’t miss the Master of Marketing Event at the University of Sydney Business School CBD Campus, Monday 18 November 5:30-7:30 pm. Here is some more about Komosion and CTD who are joining our panel discussion on Marketing innovation in the Digital Age. These companies are active in both digital marketing and in bringing innovations to the market place.

Komosion is a strategic marketing agency with more than 10 years’ experience in fusing strategy, creativity and technology to drive client success.  They operate from offices in Sydney, Melbourne, Brisbane and Vietnam, have a team of approximately 30 and have enjoyed 60 per cent growth during the last three years. Their expertise extends across a broad range of digital technologies including mobile, social and website platforms. Komosion has more than 115 clients spanning private sector companies, member- based organisations, not-for-profits and state and local government agencies. They have won the AMI Awards for Digital Marketing Excellence two years in a row, 2012 and 2013.

CTD is also the recipient of a 2013 AMI award for an outstanding consumer product campaign built around a marketing innovation. Gaining access to the Australian grocery trade can be difficult for international and local brands and companies with new and emerging products. For Australian retailers, sourcing innovative products to drive sales and market share growth can also present challenges. CTD notes that it works closely with retailers and suppliers to bring unique products to market and get them into shoppers’ bags. Currently importing from countries all over the globe, with branded lines across multiple categories and channels in the Australian market, CTD understands what retailers are looking for. That’s how CTD has become the preferred partner and one-stop-shop to innovative manufacturers looking to establish or reinvent their brands in the Australian market.

Register for this event.

Thursday, 31 October 2013

Live Webinar: Master of Marketing at the University of Sydney Business School


If you are interested in the Master of Marketing you can join our live webinar to find out how it can help take your career in the right direction. 

Join us for a webinar on November 6 2013 at 12:00PM AEST.

Hear from our Program Director Associate Professor Pennie Frow and current students about the extensive benefits of the program and how it can challenge you as a marketer. Find out more about: 
  • Course content and structure 
  • Practical and applied learning approach
  • Industry-based project options 
  • International project option 
  • Student learning experience 


You will receive a confirmation email containing information about joining the webinar following registration.

Elena Sveshnikova

Tuesday, 29 October 2013

Movember already!

Can you believe that we are already at the end of October? For some Master of Marketing students, we are at our last two teaching weeks of the degree. A mixture of stress, joy and anticipation fills the air. Along with the warm Sydney weather, November also brings moustaches. Yes that’s right – Moustaches.



Since 2004, The Movember Foundation Charity has been raising awareness for men's health through international and local campaigns. They take a very serious issue, and communicate it in an unexpected, fun and engaging way. Considering their target market, I’d say their communications are spot on! It’s difficult to talk about topics like prostate cancer, but Movember has been changing the way men think about their own health.

This year moustache superstar, actor Nick Offerman is back again to promote Movember. Released last week, the ‘mo-cumentary’ is already gaining traction in the viral sphere. It’s funny, it’s high quality, and it’s for a great cause. Offerman also starred in 2012’s Movember video, one of the top 10 most watched charity videos with 1.9 million views.


In addition to this video there is the MadeMan.com micro site, filled with very manly things. Mainly original content, with a few sponsors here and there, Movember have created a campaign that not only drums up interest, but also adds value.

Although I can’t grow a mo, I’ll be sure to give it a try in the mouth of November. If I’m looking hairier in December I’ll be blaming it on Nick Offerman and his majestic moustache.

Find out more information at www.movember.com

Hongi Luo
Current student in the Master of Marketing program at the University of Sydney Business School

Friday, 25 October 2013

Not-to-be-missed! 'Marketing Innovation in the Digital Age' panel


The Master of Marketing Program is hosting a not-to-be-missed event for Monday 18 November at the Business School’s CBD Campus. Invitations will go out next Tuesday 29 October. 

The event will bring together current students, teachers and alumni of the Program and a number of outstanding marketing industry executives and will feature a panel discussion chaired by Professor Donnel Briley on the subject of “Marketing Innovation in the Digital Age”.  The event will feature two award winning companies to the panel.  They are Komosion and CTD. Komosion will be represented by Managing Director, John O’Neill and Georgie Scott will represent CTD. Georgie is Marketing Manager at CTD and is a Marketing Major from our Business School. 

Associate Professor Terry Beed, the Master of Marketing outreach manager says “This will be another example of the continuing engagement of our program with leaders of the marketing industry. Earlier this year, the Master of hosted Jodie Sangster, CEO of Australian Data Driven Marketing Association (ADMA), James Butcher, Sales and Marketing Director of Microsoft MSN, Mike Read, Director of HR and Culture at Starcom Media Vest and other leading industry figures to events, providing great networking opportunities and feedback about current opportunities in the marketing profession. The 18 November event promises to deliver these benefits and insights to our student group once again, a significant value-add in the Business School’s Master of Marketing experience”.   

Kate Charlton, who also teaches the advanced integrated marketing communications subject in the M Mktg Program, will bring her considerable agency experience to the panel in what promises to be a lively and dynamic session. 

Thursday, 24 October 2013

Big Data vs Real Insights

One of the most powerful lessons we have learned from our intense Integrated Marketing Communication class is that big data does not substitute the human aspect in marketing and advertising. Instead, we need to go beyond data by penetrating the exterior of every single customer to understand them on a very personal level; marketers and advertisers will then generate strong insight that makes their products or ads even more desirable.
  
With so much data, however, marketers are given an amazing tool to manage and justify every marketing campaign’s decision with less guesswork and risk-taking than ever before. No one can deny that data does offer a very thorough picture of certain social networks or even of an exact individual.  It also gives a greater understanding of customers’ decision-making. But, with so much data available is it extremely easy to get almost blinded by big data, and thus to miss the customer’s real story.


In critically evaluating various commercials in our Marketing Integrated class, the matter of real insight becomes clear. Data has to be connected to someone unique, someone who will be at the end of marketing and advertising activities.  Metrics alone are not always comparable to real insight. One of the case studies we went through proves that while analytics were showing that “mums want protect their babies from wetness,” the whole story was about “mums who want to do the right thing.”

There is no doubt, big data is a fantastic tool that can improve marketing performance as we have gotten to the stage of the digital era in which consumers almost expect a highly personalised experience. However, there is always a challenge for marketing and advertising practitioners to step beyond what is easy to measure, and to find out what people care about and what motivates them the most. It seems to me that to attain powerful insight, we need a mixture of hard data and personal interaction.



Elena Sveshnikova
Current student in the Master of Marketing program at the University of Sydney Business School

Tuesday, 22 October 2013

Google our Lives


Did you know that Google is making us more forgetful? According to research, and a recent survey the ease of simply “Googling” something is making the connections and links in our brains that form memory weaker. 

Instead of racking our brains, we reach for our devices.

It’s not all bad news though. Google is also changing the way we live for the better, and have come up with some clever stories. Remember the Superbowl ad for Parisian Love, highlighting what a clever little assistant Google Search can be? It’s smart, simple, original, and inexpensive. Who says you need a big budget to make a good ad?



I am a big fan of Google. Especially Google Search. But I recently realised that not everyone searches the same way. The Parisian Love story isn’t as relatable to some people, not because of its geographical distance, but because some people would just not think to ‘Google’ certain things. You see, I don’t use Search for when I can’t remember things, I use search when I have questions of the unknown. “Why do I get coffee breath?” “Why does garlic turn blue?” “Is it okay to eat uncooked cocktail sausages?” “What time does the sun set?” When working on a group assignment, a classmate pointed out how peculiar she found it; being dissatisfied with not knowing, and Googling everything.

Some people, perhaps those who are still getting used to our ever tech-infused world, still only use Google to ‘search’ in the traditional sense. Asking Google “Where is the best place to get coffee in Newtown” simply does not cross their mind. This may be why certain products, like the Google Glass, just seem to absolutely baffle people – they simply cannot understand the need for such a device. In this instance, I can’t help but wonder, does innovation match behaviour or dictate it?

While I can’t answer for sure, I did feel a deep connection with the recent Google Maps ad released last week. This is because it completely reflected my personal behaviour, something I thought no one else did. A behaviour that could have only been made possible with the innovation of Google and Maps.



Saroo Brierley found his way home using Google Maps. This technology not only makes navigation a breeze in our contemporary lives, it also breaks down barriers in space and time. 

The Maps video was so poignant for me because a year ago, I had done the same. Although I never went further than my screen and keyboard, my search was a similar one. I was born in China, and moved to New Zealand when I was five. Only glowing snippets of memory remain of my formative years. While I couldn’t simply Search for my missing memories, I used Maps to go back to my hometown, stroll its streets, and get a glimpse of faintly familiar sights. It was reassuring to know it’s still there.

Google is more than a search engine. And although we can argue about concerns over privacy, it would be difficult to say that Google isn’t trying to enrich our experience online. And although I can’t predict whether having Google infused with life is a positive or a negative, I can say that I will try to spend more time racking my brain when I forget.

Hongi Luo
Current student in the
Master of Marketing program at the University of Sydney Business School

Thursday, 17 October 2013

Everything Is Samuel L. Jackson's Fault


   

This advertisement is for an independent US nonprofit organisation called Common Sense Media . According to their website, their goal is to “help parents make informed media decisions for their children” relating to movies, television, games, music, books, websites and apps.

Do you think this advertisement is effective in communicating the key message to the target audience of parents?

A friend shared this advertisement on Facebook last week with the comment – “This really made me laugh…. so true”. From this Facebook post, it would appear that the advertisement has been successful in evoking an emotion (through the use of humour). They were motivated to share this advertisement with their social network, which is no easy task for an advertiser. On initial review, this advertisement seems do be doing the trick. But let’s go beyond initial reactions to critically evaluate the advertisement using the S.C.O.R.E method:

SIMPLE: Yes – Parent’s should take responsibility for making informed decisions about what their children watch.

CREATIVE: Yes – Impact is delivered through many elements: humour, exaggeration and celebrity (Samuel L. Jackson). The message is told to us in an entertaining way and holds the viewers attention as the story/message unfolds.

ORIGINAL: Yes. – A very unique approach for an organisation that is generally regarded as ‘conservative’. Unexpected for this category.

RELEVANT
: Yes – This advertisement is relevant to the target audience of parents. Through the use of humour and exaggeration, they have successfully mirrored the behaviour of parents who do not take responsibility for the movies their children watch. They have put the spotlight on the exact behaviour they are aiming to change.

ETHICAL: Yes – Although the ad features strong language, the swear words have been bleeped out and it is contextually “ethical” based on the message being communicated to the target audience of parents.

Overall, I believe this is a very strong and effective advertisement.

Samantha Jang
Current student in the Master of Marketing program at the University of Sydney Business School

Wednesday, 16 October 2013

You are where you advertise

Lots of eyes seeing your ad is not necessarily a good thing. This was a lesson learnt by big names Telstra and Qantas when their banners appeared  on the Mongol’s website. The international motorcycle club has been making their mark on Australia, and spikes in visitors to their website has seen them top advertiser’s lists.



Advertise on a website with lots of traffic, right? Not always. Although you want to drive up clicks to your website, you want these clicks to translate into meaningful interaction with potential customers. Just like sponsorships and affiliations, where your online advertisements show up, will also transfer attributes to your brand. For example, if you are brand selling beautiful high-heeled shoes, what attributes will your customers think of your brand if they see your ads on a website selling cheap hot dogs? Okay… that example is a bit of a stretch. But consider the consequences of attributes from a motorcycle gang, known for their violent tendencies, transferring onto a brand like Qantas?

In this case, both Telstra and Qantas blamed their online publishers for letting their banners slip through the cracks. Bulk buying media online can be a risky practice.

I decided to visit the Mongol’s website and see if their high traffic was still pulling in big name advertisers. I found ads for a discrete adult service company, Harley motorcycle parts and what seems to be a very trustworthy Bail Bondsman.
When advertising online, you have to know where you customer will be. You are where you advertise!

Hongi Luo
Current student in the Master of Marketing program at the University of Sydney Business School

Thursday, 10 October 2013

PepsiCo's Strategic Focus

Today’s blog post is a repost from Evaluate Market Performance Lecturer, Geoff Fripp. Geoff has 25 years marketing experience working for organisations such as Telstra and St George Bank. During his distinguished corporate career, he has worked hands-on in most specialty areas of marketing, as well as holding senior strategic roles. He has also held several adjunct teaching appointments since 1988, with the Australian Institute of Management, the University of Sydney Centre for Continuing Education and the Business School.

I've just finished writing a case study for the recent launch of Pepsi Next into Australia in September 2012. No doubt you've probably been touched by some aspect of their Australian launch, ranging from guitar-playing babies with inept parents, to taste-test challenges across 300 outdoor locations, to heavy in-store promotion and discounting.

[image courtesy: http://www.pepsico.com]

By way of background, Pepsi Next is best described as a mid-calorie cola beverage, consisting of a half sugar and a half artificial sweetener formula. Upon first consideration you would think that this new product would find itself in no-man's land as it violates the first rule of modern marketing; appeal to a target market. And at first glance, the Pepsi Next product appears to be a good 'bad example' of how not to do this, by offering a product mid-way between the needs of two segments and probably appealing to neither very effectively.

However, my first glance at the product wasn't quite accurate. According to PepsiCo, this new product has a very defined target market - lapsed cola drinkers. Since 2005 in the US, the soft drink market has been in early decline with unit volumes slightly decreasing each year. Research has identified that sales are being predominately lost to bottled water and, to a much lesser extent, to energy drinks, sports drinks and juices and teas.

This shift in consumer drinking preferences isn't too much of a concern for PepsiCo across the board, being the second largest food and beverage firm in the world (behind Nestle) and boasting 22 brands that each generate over $1 billion in sales per year, including non-soft drinks brands such as Gatorade and Tropicana.

However, the concern at PepsiCo is more related to their flagship brand, Pepsi itself. Only last year it lost its long-term second place in the US market, with Diet Coke sales now exceeding Pepsi. In fact, Pepsi has lost about four market share points in the last ten years in the now declining US carbonated soft drink market.


[image courtesy: http://www.pepsico.com]


Hence, they introduced Pepsi Next in the US in February 2012; a brand that they hope will become the 'choice of the NEXT generation' and lure lapsed cola drinkers back into the market by providing a lower sugar alternative and to help re-energise the overall Pepsi brand.

But while all this sounds like a pretty straightforward strategic response to a more challenging marketing environment, where PepsiCo stands out in this case is with its incredible strategic focus. This is a firm that has tried and failed a number of times before with the same product concept. In fact, this is their fifth stab at a mid-calorie cola beverage; starting with a version Pepsi Light in the 1970's, Jake's Cola in the 1980's, Pepsi XL in the 1990's and Pepsi Edge as recently as the mid-2000's.

Many firms would have got the message from the market and walked away from such a troublesome idea. However, PepsiCo's persistence and commitment to their strategy has paid dividends throughout the corporation. Despite previous setbacks and failures with mid-calorie beverages they introduced Gatorade G2, which became the most successful food and beverage new product entry into the US market in 2008. This was followed by Trop50 in 2010, a mid-calorie version of Tropicana, which now generates over $150 million in annual sales in its own right.

While it's too early to determine whether Pepsi Next will survive in the highly competitive soft drink market, the commitment of PepsiCo's to this style of product provides a very important strategic lesson for all firms.

I think it was WC Fields who said, "If at first you don't succeed, try again, if you still don't succeed give up - there's no point being a damn fool about it". And it appears that this is a motto that many firms adopt and there are even firms that don't even try again the first time.

This style of approach to the market is going to lead to an organization being too flexible and inconsistent in their strategy development, as they lack the courage to pursue the market as they see it. But, of course, there's a fine line between strategic commitment and strategic stubbornness - the skill is in not only knowing the difference, but also convincing everyone else on the team that we should 'keep going'.

Wednesday, 9 October 2013

What can the Master of Marketing offer you? Alumni, Samara Davie

Samara Davie is an alumnus of the Master of Marketing. She is now Sponsorship Specialist, Corporate Marketing at Telstra. Hear what she has to say about her experience as a student with the University of Sydney Business School.



If you are interested in the Master of Marketing, why not attend our Postgraduate Information Session next week? The Master of Marketing is an invaluable opportunity to become an expert in marketing as well connecting you with real industry professionals

Have the opportunity to speak with lecturers and current students. 
Date: Wednesday 16th October 2013
Time: 6-8pm
Level 17, Stockland Building,
133 Castlereagh Street, Sydney NSW 2000

Register and find more information here.