Thursday, 14 March 2013

Personal information. Where to from here.

The Master of Marketing program at the University of Sydney was fortunate to have Jodie Sangster, CEO of the ADMA (Association for Data-Driven Marketing and Advertising) present as part of a panel discussing the use of personal data for marketers gain.

Jodie explained that a customer’s journey starts from the minute you start talking or engaging a potential customer to the point where they are no longer your customer anymore. Between these two goal posts is the window of opportunity for your brand to impress customers and to keep them on side with your offerings.

Maintaining these two goal posts wide apart on a time line means that you are keeping your customer for as long as possible. The way to do this is by engaging with them. What better way to engage with a customer than to use the information that you have collected about them to better understand their needs and interests and then to serve them individually targeted messages?

So where does the ADMA fit into all of this? The Associations role is to work with government and business to help determine fair ground rules for customers and businesses, considering both of their interests in advertising and marketing transactions.

Jodie stated that the discussion regarding data is being pulled in three distinct directions when it comes to the use of personal information in targeted marketing communications:
  1. Businesses want to use data so that they can offer more relevant, targeted messages to customers. 
  2. The government considers the realms of personal data being used by marketers an “unmanageable” according to Jodie. There is a lack of understanding of how data is being used, and the laws that have been established to regulate privacy are struggling to keep up with technological advancements. 
  3. Then there is the consumer sitting in the middle of this rapidly developing area of privacy laws. Customers divulge their personal information for a number of reasons, and in return they want their personal data to be treated with respect. If the line of respect is crossed in terms of exploiting personal data, customers will become understandably upset.
Jodie and her colleagues at the ADMA no doubt have their job cut out for them as I can imagine that there is not a dull moment in their Sydney based office.

How has your company kept up to date with changes to the regulations concerning the use of personal information for marketing purposes?

Mina D'Souza
Current student in the Master of Marketing program at the University of Sydney Business School

No comments:

Post a Comment