The world in which we live is constantly changing at an ever so rapid pace and the disruption that comes along will continue to run parallel. I am a Sales & Marketing Manager for an online kitchenware company, and in the last 6 months I have had to shift the dynamics of my team to ensure we are coming up with the best possible strategies for sustainable growth within the business.
Now more than ever, an analysis into consumer purchase behaviour along with trends in the kitchenware industry, both in Australia and abroad have been paramount. My team is constantly researching and finding ways to decode our analytics platform and CRM System in order to track our interactions with our customers. It has taken a number of months but we have started to come up with a number of valuable insights and strategies than can be implemented to ensure we have sustainable growth, now and in the future.
From what we are seeing in the business world in Australia and globally, we have most definitely entered the so called “customer era”. There seems to be a positive outlook for the brands that have access to large data and are primarily using it to determine a customer-centric strategy.
In a response to an article written by Simon Corah, CEO of Growth Mantra, this idea of trend analysis, and digital is becoming increasingly more important in our profession.
In all my time as a marketing professional, I have not had to do as much trend analysis as I have had to do in the last 6-12 months. As mentioned previously, the world is constantly changing and disrupting faster than any time in history. No industry is immune and business models are under threat. Understanding and interpreting trends will help marketers work better with CEO’s, helping them paint a future image of what it means for the company.
There is no doubt that the term digital has been used now more than ever, and so it should. We have well and truly entered the digital age in which a plethora of platforms are being created and launched everyday. With that being said, brands need to become more dynamic and ensure they are at the forefront of this societal transition. Digital is not about social media anymore, but about how digital reflects and works with consumer engagement, retention and attraction.